Let's Get Educated!
It is CRITICAL if you are a business to have policies and procedures! Yes, I said it.. You MUST have them! All businesses and organizations comprise a set of policies and procedures, though not every business has gone through the effort of writing them down. If I am being honest, policies set a strategic direction of a company while procedures outline the steps to accomplish short-term goals. Even if a company does not have a written set of policies and procedures, most have implemented rules and work processes over time for employees to follow.
Standard Policy and Procedure
Going out of your way to define your company’s policies and procedures is worth the time commitment. Policies and procedures interact together as the cohesive basis for efficient and effective operations within an organization. You simply create a formal document describing all policies and procedures. These documents reference decision-making abilities.
These policies give clear direction and little room for misinterpretation. This helps your company perform better, it leads to happy employees and makes it very easy for you and all to do your job and focus on the customer. With a set of procedures for every type of assignment, everyone knows exactly what they should be doing every step of the way.
Policies vs. Procedures: A matter of consistency and iteration
The key difference between a policy and procedure is in the outcome. For instance, a policy defines a set of rules like workplace conduct, whereas a procedure defines the steps you should take to onboard a new employee or rule you’ve implemented. Policies are meant to remain static: they are mission-oriented rules or terms that often describe what and why. In contrast, procedures are narrow in focus. Procedures aim to describe how, when, and who of processes.
If you are interested in formalizing your own set of policies and procedures, it helps to first understand the differences between the two concepts. You can always contact me to help you thrive in your business!